1. Who We Are

Great Yarmouth Plumbers ("Great Yarmouth Plumbers", "we", "us", "our") is a plumbing business serving Great Yarmouth and the surrounding Norfolk area. We are the data controller for personal information collected through this website (https://greatyarmouthplumbers.co.uk). That means we decide how and why your data is used.

If you have a question about this Privacy Policy, please use our online contact form. We do not publish a postal address, phone number or email address for privacy requests. The form is the best way to reach us.

2. What Personal Data We Collect

When you send us an enquiry, we collect your name, phone number, email address and postcode or address. We also collect the details of your plumbing problem, your preferred times and any notes you add. We keep records of messages between you and us, since they show what we agreed.

When you visit the site, we may also collect technical data. This includes your IP address, browser type, pages visited and the page that referred you. However, we only collect analytics data of this kind if you accept analytics cookies, as explained below.

3. How We Collect Your Data

Most data comes directly from you. You give it to us when you complete a contact or quote form on our website. You may also give us more when we reply to your enquiry.

Analytics data comes from Google Analytics 4. It only runs after you press Accept on our cookie banner. If you press Reject, we do not set analytics cookies or send analytics data to Google.

4. Why We Use Your Data

We use your details to reply to your enquiry, give you a quote and carry out the work you ask for. The legal basis is performing a contract, or taking steps at your request before a contract. We also keep records for tax and legal reasons, which is a legal obligation.

We use some data for our legitimate interests, for example to follow up enquiries and keep business records. We use analytics data only with your consent, because UK rules require consent for non-essential cookies. You can withdraw consent at any time, and we explain how below.

5. How We Share Your Data

We do not sell your personal data. We share it only when needed to do the job. For example, an engineer or sub-contractor may need your address and job details to visit you.

We also use IT providers, such as website hosting and email services, to run the business. If you accept analytics cookies, Google receives the analytics data. We may share data with authorities where the law requires it, and we expect every provider to keep your data secure.

6. How Long We Keep Your Data

We keep personal data only as long as we need it. Customer enquiry and job records are usually kept for up to six years, because of accounting and legal rules. After that, we delete them or make them anonymous.

For analytics data held by Google, see Google's own documentation for its retention settings. If you tell us you no longer want marketing messages, we stop sending them. We then keep only a note that you opted out.

7. Cookies and Your Consent

Our site shows a cookie banner on your first visit. Google Analytics 4 loads and sets cookies, such as _ga and _ga_<id>, only after you press Accept. Nothing analytics-related is set or sent before that, or if you press Reject.

Your choice is stored in your browser's local storage under the key ml_consent_v1. You can change it at any time with the Cookie settings link in the footer. Our Cookie Policy gives the full details.

8. Your Rights

Under UK GDPR, you have the right to see the personal data we hold about you. You can ask us to correct data that is wrong or incomplete. In some cases, you can also ask us to delete it or to limit how we use it.

You may object to processing that relies on our legitimate interests. You may ask for your data in a portable format. Where we rely on consent, you can withdraw it at any time, and doing so does not affect earlier use.

To use any of these rights, contact us through our online contact form. We will normally reply within one month. We may need to check your identity first, since we must protect your data.

9. Complaints

If you are unhappy with how we handle your data, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator. You can find the ICO at ico.org.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version always appears on this page. Please check it now and then, because the date at the top shows when it last changed.