Privacy Policy

1. Who We Are

Great Yarmouth Plumbers ("Great Yarmouth Plumbers", "we", "us", "our") is a plumbing services business based at 30 Regent St, Great Yarmouth, Norfolk, NR30 1RR. We are the data controller for the personal information collected through this website (https://greatyarmouthplumbers.co.uk).

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected] or call us on 01493 334000.

2. What Personal Data We Collect

We may collect the following types of personal data:

• Contact information: name, phone number, email address, and postal address or postcode.
• Job details: description of your plumbing issue, preferred appointment times, and any notes you provide.
• Technical data: IP address, browser type and version, pages visited, and referring URLs — collected automatically when you visit our website.
• Communications: records of any messages, emails, or calls between you and us.

3. How We Collect Your Data

We collect personal data in the following ways:

• When you complete a contact or lead capture form on our website.
• When you call or email us directly.
• Automatically through cookies and similar technologies when you browse our website.

4. Why We Use Your Data (Legal Bases)

We process your personal data on the following lawful bases under UK GDPR:

• Contract performance: to respond to your enquiry, provide a quote, and carry out the services you request.
• Legitimate interests: to improve our services, maintain records, and follow up on job enquiries.
• Legal obligation: to comply with applicable laws and regulations (e.g. tax, health and safety).
• Consent: for marketing communications, where you have opted in. You can withdraw consent at any time.

5. How We Share Your Data

We do not sell your personal data. We may share it with:

• Sub-contractors and engineers who carry out work on your property on our behalf.
• IT and software providers who host or process data as part of our operations (e.g. cloud hosting, email services).
• Legal and regulatory authorities where required by law.

Any third parties we share data with are required to handle it securely and in accordance with UK GDPR.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes it was collected:

• Customer enquiry and job records: up to 6 years (for accounting and legal purposes).
• Website analytics data: up to 26 months.
• Marketing communications: until you unsubscribe or withdraw consent.

7. Cookies

Our website uses cookies to improve your experience and to analyse site traffic. Please see our Cookie Policy for full details.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data ("right to be forgotten") in certain circumstances.
• Restrict the processing of your data in certain circumstances.
• Object to processing based on legitimate interests.
• Data portability: receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

9. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page. We encourage you to review it periodically.