Terms & Conditions

1. About Us

Great Yarmouth Plumbers is a plumbing business serving Great Yarmouth and the surrounding Norfolk area. By using our website (https://greatyarmouthplumbers.co.uk) or asking us to do work, you agree to these Terms and Conditions. If you do not agree, please do not use the site or book our services.

2. Our Services

We provide plumbing and drainage services to home and business customers in Great Yarmouth and the surrounding Norfolk and Suffolk area. Examples include emergency call-outs, boiler servicing, drain unblocking, bathroom installations and general plumbing repairs. This list is not complete, so please ask us if you need something else.

3. Quotations and Pricing

We give quotations in good faith, and they stay valid for 30 days unless we say otherwise. A fixed-price quote becomes binding once you accept it, so please read it carefully. You can accept it in writing or by confirming it clearly.

Sometimes a job turns out to be harder than expected once work begins. In that case, extra charges may apply, but we will tell you before we go ahead with any extra work. Out-of-hours emergency call-outs carry an extra charge, and we will explain it before we attend.

4. Booking and Cancellation

You can book an appointment through the contact form on our website. We ask for at least 24 hours' notice if you need to cancel or move a non-emergency visit. A cancellation charge may apply if you give less than two hours' notice, because we will have set aside time for you.

We may need to move an appointment because of other urgent work, for example an emergency call-out. If so, we will give you as much notice as we can.

5. Payment

Payment is due when the work is complete, although we agreed a credit account with you in advance. Since we want payment to be simple, we accept cash, bank transfer and most major debit and credit cards. You will get an invoice for the work.

Although we will always remind you first, a late payment charge may apply if you do not pay an invoice within 14 days. For business customers, this follows the Late Payment of Commercial Debts (Interest) Act 1998.

6. Guarantee and Liability

We guarantee our workmanship for 12 months from the date we complete the job. Parts and materials, however, carry the maker's warranty where one applies. Our liability is limited to the cost of putting right the specific work we carried out.

We are not liable for loss, damage or injury that follows from faults which already existed. This applies where we did not find or cause those faults. Nothing in these terms limits your legal rights as a consumer, nor our liability for death or personal injury caused by our negligence.

We hold public liability insurance. Please ask us through the contact form if you would like details of our cover.

7. Website Use

The content on this website is general information only, therefore it is not advice for your own home. We take care to keep it accurate, but we cannot promise that it is complete or up to date. We may change or remove content at any time.

You may not copy, share or reuse content from this website without our written permission. This protects our work, since we wrote the pages ourselves.

8. Intellectual Property

All content on this website belongs to Great Yarmouth Plumbers or its licensors. This includes the text, images, logos and design. All rights are reserved.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction over any dispute. If you are a consumer, you may also have the right to bring a claim in your local courts.

10. Changes to These Terms

We may update these Terms and Conditions at any time. The current version always appears on this page. The date at the top shows when we last changed it.

11. Contact Us

If you have a question about these Terms and Conditions, please get in touch. You can use our online contact form. We will reply as soon as we can.